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    22 April 2022

    IT Support Specialist

    Location Poland, Warsaw
    ID: Job-3618

    Our client is looking for a talented IT Specialist who will be responsible for our corporate IT clients and infrastructure in the Warsaw office. You will support users, IT activities, and projects that include implementing and deploying new solutions along with maintaining the existing infrastructure, assuring that all our systems are in optimal condition, providing the best service to our clients.

    Responsibilities:
    —Respond to requests for technical assistance in person, via phone, email and Ticket Support center;
    —Diagnose and resolve technical hardware and software issues;
    —Install and troubleshoot end-user equipment, software, hardware, multimedia, and telecommunications systems;
    —Provide guidance, assistance, coordination, and follow-up on client questions and problems;
    —Follow standard IT procedures, logging all IT interactions and administering IT software;
    —Fully supporting, configuring, maintaining and upgrading corporate IT infrastructure, including servers, networks, and firewalls;
    —Identify and escalate situations requiring urgent attention;
    —Support IT purchasing upon demand.

    Requirements:
    —Experience as a Help Desk / IT Support (2+ years);
    —High customer orientation skills;
    —Familiarity with Hardware components (Desktops, Laptops, Servers);
    —Experience with handling IT tasks on macOS;
    —IT backend environment understanding (GPO, Single Sign-On, Active Directory, O365, G-Suite);
    —Well experienced in supporting end-user desktop applications such as internet browsers, printing, Antivirus etc.;
    —Communication skills for interfacing with employees in a multitasking environment;
    —Solid knowledge of information security principles and practices;
    —Experience with being on-call to support critical production incidents;
    —Experience in networking, routing, switching, firewalls and VPNs (Cisco, FortiGate) – an advantage;
    —Ability to write scripts and automate tasks in at least one of the following languages: Bash, Python, PowerShell – an advantage;
    —Fluent English.

    Benefits:
    —A global data-driven company, with a unique product and strong R&D center;
    —Exceptional, innovative and dynamic work environment;
    —Full transparency and open employee communication;
    —Tremendous growth & career advancement opportunities;
    —Influence and build personalised product experiences for millions of users.

    Company offers: 
    —Generous compensation with regular performance reviews;
    —Paid vacation and sick leaves;
    —Healthcare (family package);
    —Gym and sports expenses reimbursement;
    —Lunch card;
    —Fully stocked kitchen with snacks, fruits, etc;
    —Latest tech equipment (macOS);
    —Training & Development/Tuition reimbursement;
    —Employee Referral Program with generous bonuses;
    —Team gatherings and Happy Hours;
    —Birthday and Christmas gifts;
    —Relocation bonus for non-local candidates.

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